An Ad Guaranteed That You Would Be Skydiving After Only

question 35

Multiple Choice

An ad guaranteed that you would be skydiving after only a couple of hours of lessons.Megan was excited at the prospect.After enrolling in the class,she learned that rather than skydiving by herself,which is what the ad implied,she would be skydiving in tandem (belted to another experienced sky diver) due to safety requirements.Megan's disappointment was the result of:

• A) Inadequate management of customer expectations
• B) Under-promising and over-delivering
• C) Improper vertical communication
• D) Differences in policies and procedures across departments
• E) Inadequate customer empowerment

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Definitions:

Body Esteem

An individual's perception and appreciation of their body's appearance and capabilities.

Appearance

The way in which something is visually perceived or how someone looks, including aspects like clothing, grooming, and physical features.

Functioning

The way in which something operates or works; can refer to individuals, systems, or machinery.

Phobic Disorders

Psychological disorders characterized by an intense, irrational fear of specific objects, situations, or activities that pose little to no actual danger.