Service Providers Sometimes Need to Tell Customers That Services Have

question 48

Multiple Choice

Service providers sometimes need to tell customers that services have been performed for them.To get credit for their actions,service providers need to reinforce their actions with appropriate communication about their accomplishment of the service.After which of the following services customers most likely require further information?

• A) Pet grooming
• B) A fluoride treatment given to a child
• C) A full-body massage
• D) Car insurance
• E) Gas station

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Definitions:

Obsessive-Compulsive Disorder

A mental disorder characterized by recurring, unwanted thoughts (obsessions) and repetitive behaviors (compulsions) that an individual feels compelled to perform.

Pharmacological Treatment

The use of drugs or medications as part of a treatment plan for managing or curing illness, diseases, or disorders.

Conduct Disorder

A mental disorder diagnosed in childhood or adolescence characterized by a repetitive and persistent pattern of behavior in which the basic rights of others or major age-appropriate societal norms or rules are violated.

DSM-5

The Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, a comprehensive classification of officially recognized psychiatric disorders.