Based on the Framework for Understanding Physical Environment-User Relationships,employees and Customers

question 55

Multiple Choice

Based on the Framework for Understanding Physical Environment-User Relationships,employees and customers' internal responses to the dimensions of their physical surroundings are:

• A) Cognitive,emotional,and physiological
• B) Individual,contextual,and personal
• C) Cognitive only
• D) Emotional only
• E) Emotional and physiological only

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Definitions:

Attraction Anxiety

The nervousness or fear that some individuals experience when they are attracted to someone else, worrying about rejection or the outcome of expressing their feelings.

Social-Cognitive Learning Theory

A theory that suggests learning occurs in a social context and can involve observational learning, imitation, and modeling.

Imitation

The action of using someone or something as a model and copying their behavior, movements, or actions.

Lose Status

Refers to a decrease in one's social or professional standing, reputation, or perceived importance among peers or society.