Which of the Following Is NOT a Soft Customer-Defined Standard

question 3

Multiple Choice

Which of the following is NOT a soft customer-defined standard?

• A) Uniforms are to be immaculate
• B) Avoid other tasks while on the telephone with customers
• C) Deliver orders on the date promised
• D) Thank the customer at the end of the call
• E) Listen to customers attentively

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Definitions:

Utility Function

A mathematical representation in economics of a consumer's preference ranking over a set of goods or outcomes, used to analyze choices and behavior.

Utility Function

A utility function is a mathematical representation of a consumer's preference, showing the level of satisfaction or utility derived from different combinations of goods and services.

Television Watching

The activity of viewing content on a television set, often analyzed for its impact on consumer behavior and preferences.

Same Tastes

A theoretical condition where all consumers have identical preferences, simplifying analysis of market behavior and product demand.