Which of the Following Is an Example of a Specific

question 10

Multiple Choice

Which of the following is an example of a specific behavior or action that defines the performance expected by customers?

• A) Cost estimate is price customer pays
• B) Fixes the product right the first time
• C) Delivers the product on the promised date
• D) Greets customers within 5 minutes of entering the store
• E) All of the above

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Definitions:

Intangible Items

Assets that do not have a physical form yet are valuable because of the advantages or rights they confer to a business, like patents or trademarks.

Physical Items

Tangible objects or goods that can be seen, touched, and measured.

Debit Side

The left side of an accounting ledger where increases in assets, expenses, and losses or decreases in liabilities and equity are recorded.

Credit Side

The right side of an account ledger, representing increases in liability, equity, and revenue accounts or decreases in asset or expense accounts.