When Translating Abstract Customer Requirements into Concrete Behaviors and Actions,the

question 33

Multiple Choice

When translating abstract customer requirements into concrete behaviors and actions,the pertinent information should be gathered and interpreted by _________ to avoid the creation of company-defined standards rather than customer-defined standards.

• A) Company managers
• B) An objective source such as an outside research firm
• C) Contact employees only
• D) Company managers and contact employees
• E) The company's board of directors

---

Definitions:

Marginal Revenue Product

Marginal Revenue Product is the additional revenue generated from using one more unit of a factor of production.

Profit-Maximizing Firm

A business whose primary goal is to generate the highest possible profit from its operations.

Marginal Resource Cost

The additional cost incurred by acquiring one more unit of a resource for production purposes.

Real Wage Growth

An increase in wage rates adjusted for inflation, indicating an increase in purchasing power and standard of living.