A Customer's Overall Service Quality Evaluation Is the Accumulation of Evaluations

question 52

True/False

A customer's overall service quality evaluation is the accumulation of evaluations of multiple service experiences.

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Definitions:

Incentive

Something that motivates or encourages an individual to perform an action or behavior, potentially stimulating further interest or engagement.

Humanistic

Relates to an approach in psychology that emphasizes the study of the whole person and the uniqueness of each individual.

Arousal

A state of physiological and psychological activation or alertness, which can be triggered by stimuli that are perceived as exciting or challenging.

Parasympathetic

Refers to the part of the autonomic nervous system responsible for relaxation, conservation of energy, and slowing down bodily functions.