The Last Step in Building a Service Blueprint Is To

question 61

Multiple Choice

The last step in building a service blueprint is to:

• A) Draw the line of interaction and visibility
• B) Identify the physical evidence needed to support service quality
• C) Map the service process from the customer contact person's point of view
• D) Link customer and contact person activity to needed support function
• E) Add evidence of service at each customer step

Critically evaluate Piaget's theory of cognitive development using empirical evidence.

Analyze the criticisms of Kohlberg's theory of moral development.

Define emerging adulthood and describe its five distinguishing features.

Understand the distribution of Earth's water across different reservoirs (oceans, glaciers, groundwater, atmosphere, lakes).

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Definitions:

Duty To Render

The legal or ethical obligation to provide a certain level of care or service, especially in professional or emergency situations.

Peril To Herself

Refers to someone being in a situation or engaging in behavior that poses a significant risk of harm to their own well-being.

Proximate Cause

A principle in the law of negligence that determines whether the harm or injury suffered by the plaintiff was a foreseeable consequence of the defendant's action or inaction.

Legal Cause

The reason or motive for some action under law, often referring to the grounds for litigation or the principle reasons behind legal action.