A Consumer Is More Likely to Complain When

question 33

Multiple Choice

A consumer is more likely to complain when:

• A) The individual's involvement with the product being purchased is low
• B) The level of ego involvement in the purchase is high
• C) He or she is the only one who experienced service failure
• D) The purchase is one that is made routinely
• E) Service failure costs less than $5.00

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Definitions:

Post-Formal Cognitive Development

A stage of cognitive development surpassing Piaget's final stage, involving complex thinking that appreciates ambiguity and contradiction.

Metacognition

The awareness and understanding of one's own thought processes, allowing individuals to analyze how they learn, remember, and solve problems.

Sustained Marijuana Use

Prolonged and continuous consumption of marijuana, potentially impacting various aspects of an individual's health and daily functioning.

Cognitive Difficulties

Challenges or impairments in mental processes related to memory, attention, problem-solving, and understanding.