Studies of Service Guarantees Indicate Their Existence Has No Impact

question 67

True/False

Studies of service guarantees indicate their existence has no impact on employee morale.

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Definitions:

Goals of Psychology

To describe, explain, predict, and control behavior and mental processes through scientific methods.

Big Five Personality Traits

The Big Five personality traits are a model that outlines five broad dimensions of human personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Conscientiousness

The care a person gives to organization and thoughtfulness of others; dependability.

Neuroticism

Degree of emotional instability or stability.