Which of the Following Is NOT a Reason Why a Service

question 8

Multiple Choice

Which of the following is NOT a reason why a service firm may avoid a customer relationship with a particular customer?

• A) Customer is in the wrong segment
• B) Customer is not divisible
• C) Customer is not always right
• D) Customer is not profitable in the long run
• E) Customer is difficult

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Definitions:

Hypergeometric Distribution

A discrete probability distribution that describes the probability of k successes in n draws, without replacement, from a finite population of size N that contains exactly K successes.

Probability Distribution

A mathematical description of a random phenomenon in terms of the probabilities of its outcomes.

Electrical Outages

Interruptions in electrical power supply, often due to system failures or maintenance activities.

Counting Rule

A mathematical rule to determine the number of possible outcomes in a situation without having to list them all explicitly.