Which of the Following Is NOT a Research Objective for Improving

question 33

Multiple Choice

Which of the following is NOT a research objective for improving upward communication in a service organization?

• A) Gain first-hand knowledge about customers
• B) Improve internal service quality
• C) Gain first-hand knowledge of employees
• D) Obtain ideas for service improvement
• E) Gain first-hand knowledge about competitors

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Definitions:

Organizational Diversity

The practice of including individuals of various backgrounds, cultures, races, genders, and abilities within an organization to enhance its creativity and productivity.

Cultural Bias

The tendency to interpret or judge phenomena through the lens of one's own culture, potentially leading to misinterpretation of or prejudice against other cultures.

Construction Workers

Individuals engaged in physical labor tasks on construction sites, including building, repairing structures, and operating machinery.

Cultural Training

Set of learning experiences designed to help employees understand the customs, traditions, and beliefs of another culture.