Because the Customer Essentially Provides His/her Own Service,Internet-Based Services,automated Phone

question 18

Multiple Choice

Because the customer essentially provides his/her own service,Internet-based services,automated phone services and services delivered via DVD or video technology are often referred to as _______________.

• A) Virtual service technologies
• B) Superficial services
• C) Subtle deficiencies
• D) Service amplification tendencies
• E) Self-service technologies

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Definitions:

Mental Illness

A wide range of mental health conditions that affect mood, thinking, and behavior, and can impact daily living, relationships, and physical health.

Worldview

A comprehensive perspective through which an individual interprets the world and interacts with it.

Individual Needs

The specific physiological, psychological, or social requirements necessary for an individual to achieve and maintain health and well-being.

Community Needs

The requirements essential for a local population to maintain and improve its level of health, well-being, and quality of life.