Imagine You Are a Consultant and You Have Been Asked

question 14

Essay

Imagine you are a consultant and you have been asked to give a seminar to bank employees on how they can use the five dimensions of service to improve customers' perceptions about the quality of the bank's service.What ideas would you give them to better customers' perception of each of the bank's service dimensions?

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Definitions:

Conclusion

The final section of a document or presentation that summarizes the main points and may propose actions or reflect on the subject discussed.

Contact Information

Details that allow someone to communicate with another person or organization, such as phone number, email address, or physical address.

Reverse Chronological Organizational Layout

A format that organizes content starting from the most recent event and then back in time, common in resumes and timelines.

Achievements Layout

The organization and presentation of one's accomplishments, often in a resume or portfolio, to highlight one's skills and successes.