Which of the Following Statements About Predicted Service Is True

question 31

Multiple Choice

Which of the following statements about predicted service is true?

• A) If the consumer predicts good service,the level of adequate service is likely to be higher than if he or she predicted poor service
• B) Predicted service estimates the level of service for all future transactions
• C) With no more than three inputs,a consumer can determine the future predicted service of nearly all types of service providers on all occasions
• D) Predicted service is unaffected by situational factors or personal needs
• E) Predicted service is calculated by the service provider not the customer

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