________ Is the Level of Service That Customers Believe They

question 39

Multiple Choice

________ is the level of service that customers believe they are likely to get during an impending transaction or exchange.

• A) Adequate service
• B) Desired service
• C) Predicted service
• D) Forecasted intensity
• E) Personal service

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Definitions:

Eye Contact

Eye contact is the act of looking directly into another person's eyes, which is a critical non-verbal communication tool that can convey confidence, interest, or respect.

Workplace Behaviors

The range of actions and interactions among employees within a workplace, affecting the work environment, culture, and productivity.

Professionalism

The conduct, behavior, and attitude of someone in a work or business environment, reflecting competence, ethical behavior, and reliability.

Etiquette

The established norms of respectful behavior among people in society or specific industries or groups.