The Sources of Customer Expectations Are Market-Controlled Factors Such As

question 60

Multiple Choice

The sources of customer expectations are market-controlled factors such as:

• A) The individual's innate needs
• B) The individual's previous experiences
• C) Word-of-mouth communication
• D) Sales promises
• E) What the competition is offering

---

Definitions:

Peripheral Nervous

Part of the nervous system that consists of the nerves and ganglia outside of the brain and spinal cord.

Central Nervous

Refers to the central nervous system, which includes the brain and spinal cord, responsible for processing and transmitting neural signals.

Autonomic

Pertaining to the part of the nervous system that controls involuntary actions of the body, such as heartbeat and digestion.

Autonomic Nervous System

is a part of the nervous system that controls involuntary bodily functions such as heartbeat, digestion, and breathing.