Which of the Following Factors Is NOT a Factor Leading

question 14

Multiple Choice

Which of the following factors is NOT a factor leading to provider gap 1?

• A) Inadequate marketing research orientation
• B) Over-promising
• C) Lack of upward communication
• D) Insufficient relationship focus
• E) Inadequate service recovery

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Definitions:

Face-to-face Groups

Small groups that interact directly and in person, allowing for immediate feedback and interaction.

Chat Rooms

Digital platforms where individuals can communicate in real-time through text-based messages, often centered around specific topics or interests.

Practical

Concerned with the actual application or use of an idea, method, or knowledge rather than theoretical considerations.

Factual Information

Data or details that are true, based on evidence and not influenced by feelings or opinions.