The Oaks at Ojai Is an Award-Winning Destination Spa in California.Two

question 36

Multiple Choice

The Oaks at Ojai is an award-winning destination spa in California.Two thirds of The Oaks' guests are repeat visitors who return to the spa for a fun and relaxing service experience unsurpassed by other spas.The owner and staff of The Oaks are committed to delivering the best service possible.Each employee is carefully selected and trained,every event happens with precision,guest questionnaires are thoroughly reviewed,and improvements suggested by guests are implemented.By having service standards that reflect what customers expect,The Oaks at Ojai is closing provider _________ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Actuarial Assumptions

The estimates and hypotheses used by actuaries to calculate insurance risks and liabilities, including rates of mortality, morbidity, and interest.

Service Cost

The actuarial present value of benefits earned by employees during a given period, included in the calculation of pension expense.

Actuarial Present Value

A calculation used to determine the present value of a future series of payments or receipts, taking into account variables such as mortality, investment earnings, and expense risks.