Which of the Following Statements Has Been Suggested as a Plausible

question 57

Multiple Choice

Which of the following statements has been suggested as a plausible explanation for the customer perception that service quality is declining?

• A) Increasing use of technology is perceived by many customers as less service because there is no human interaction
• B) Companies provide unclear tactics for customers to follow when dealing with service providers
• C) Delivering consistent,high-quality service becomes routine
• D) Customers have no concept of what conditions produce to quality service
• E) Too many talented employees are left mired in front-end jobs that do not challenge them

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Regulation

A rule or directive made and maintained by an authority, intended to manage or govern behavior.

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