Which of the Following Describes Why a Customer Who Had

question 70

Multiple Choice

Which of the following describes why a customer who had a great experience with a product or service would be reluctant to recommend it to a friend?

• A)There is worry that a recommendation may result in a dissatisfying experience for a friend.
• B)There are personal costs in making a recommendation.
• C)No one wants to be put on the spot to explain something.
• D)The recommendation does not make the customer look good.
• E)All these answers are correct.

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Definitions:

Scientific Management

A management theory that advocates for the use of scientific methods to determine the most efficient ways to complete tasks and organize work.

Manufacturing

The method of transforming unprocessed materials, components, or parts into complete products that satisfy the demands or criteria of a customer.

Economic Sector

A division within an economy, specifying the type of activity or services performed, such as agriculture, manufacturing, or services.

Postindustrial Societies

Societies that are characterized by an economy dominated by the service sector and information technology, rather than industrial manufacturing.