Monitoring the Web and Using Big Data Analytics from Facebook,Twitter,blogs,and

question 154

Multiple Choice

Monitoring the web and using big data analytics from Facebook,Twitter,blogs,and discussion forums helps companies

• A)reduce their customer equity.
• B)replace existing customers with new customers.
• C)build a positive reputation.
• D)avoid taking a proactive approach to customer service.
• E)generate customer complaints.

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Definitions:

Outsourcing

The practice of having certain job functions or tasks performed by external entities or individuals, typically to reduce costs or improve efficiency.

Complexity

Refers to the state of having multiple interconnected parts, making a system or problem challenging to understand, predict, or control.

Disparate Subcomponents

Diverse and different parts or elements that together make up a complex system.

Condition of Uncertainty

A situation where the outcomes of decisions or events cannot be accurately predicted or are unknown.