Customer Service Reps Are More Useful for "Keeping" Customers Than

question 95

True/False

Customer service reps are more useful for "keeping" customers than for "winning" new customers.

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Definitions:

Potentiating Pairings

A concept in psychology or pharmacology where two elements combined enhance each other's effects.

Venting

The act of expressing one's emotions or frustrations to relieve stress.

Debriefing

A reflective session aimed at discussing the outcomes and learning points following an event or activity.

Psychological First Aid

Immediate assistance provided to individuals experiencing psychological distress following a crisis or emergency.