It Is Difficult to Maintain Consistent Quality in Services Because

question 245

Multiple Choice

It is difficult to maintain consistent quality in services because

• A)services,unlike goods,are nonperishable.
• B)unlike products,services are tangible in nature.
• C)service providers often have to interpret each customer's needs.
• D)variability is reduced as more humans are involved in delivery.
• E)most of the time it requires minimal human interaction.

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Definitions:

Triple Jeopardy

The compounded experience of discrimination based on multiple aspects of one's identity, such as race, gender, and age.

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Sociocultural Approaches

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