The Big Cost of Poor Quality Is the Cost of

question 17

Multiple Choice

The big cost of poor quality is the cost of

• A) replacing defective parts.
• B) lost customers.
• C) recalling defective goods.
• D) rework and training.
• E) induction training.

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Definitions:

Longest Expansion

A period characterized by sustained economic growth and expansion, often measured by GDP growth, without a recession.

World War II

A global conflict that occurred from 1939 to 1945, involving most of the world's nations, including all of the great powers, eventually forming two opposing military alliances: the Allies and the Axis.

Disinflation

A decrease in the rate of inflation, indicating a slowdown in the rate at which prices for goods and services increase.

Rate of Inflation

The rise in the average cost of goods and services across an economy over a specific period.