It Is Difficult to Maintain Consistent Quality in Services Because

question 245

Multiple Choice

It is difficult to maintain consistent quality in services because

• A)services,unlike goods,are nonperishable.
• B)unlike products,services are tangible in nature.
• C)service providers often have to interpret each customer's needs.
• D)variability is reduced as more humans are involved in delivery.
• E)most of the time it requires minimal human interaction.

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Definitions:

Average Age

The mean age of a group of individuals or items, calculated by summing their ages and dividing by the number of individuals or items.

Mutual Funds

Investment vehicles made up of a pool of funds collected from many investors for the purpose of investing in securities such as stocks, bonds, and other assets.

Gross Earnings

The total income earned by an individual or company before any deductions or taxes are taken out.

Provincial Utility

A utility company or service, like electricity or water, that is operated at the provincial or state level rather than locally or nationally.