When Building Quality into Services,managers Should

question 90

Multiple Choice

When building quality into services,managers should

• A)not focus on training,because people will learn by experience.
• B)watch over employees to make sure they do things right every time.
• C)require employees to check with managers before correcting any problem.
• D)empower employees by giving them the authority to satisfy customer needs.
• E)ensure managerial involvement at all levels of interaction with customers.

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Definitions:

Repeatable Operating Pattern

A consistent and predictable sequence of actions or operations performed by a system or machine, ensuring reliability in performance.

Sequencer Instruction

A command in programming that allows for the execution of a series of operations or steps in a predetermined sequence.

Output Points

Refers to the specific connections or terminals on a device or PLC where control signals are sent out to perform actions on external equipment.

Output Module

A component in programmable controllers or computers that sends control signals or output to external devices.