Building Quality into Services Can Be

question 13

Multiple Choice

Building quality into services can be

• A)accomplished easily by spending more.
• B)accomplished without top-level support because it is such a simple idea.
• C)considered unnecessary unless the service is guaranteed.
• D)accomplished easily with surprise quality inspections.
• E)improved by giving employees the authority to correct a problem on their own.

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Definitions:

Permanent Imprint

An enduring impact or mark left by an experience, object, or person that is difficult to erase or forget.

Freud

Sigmund Freud was an Austrian neurologist known for founding psychoanalysis, a clinical method for treating psychopathology through dialogue between a patient and a psychoanalyst.

Aristotle

An ancient Greek philosopher and polymath whose works covered a wide range of subjects, including physics, metaphysics, poetry, theater, music, logic, rhetoric, linguistics, politics, government, ethics, biology, and zoology.

Penfield

A reference to Wilder Penfield, a neurosurgeon whose mapping of the brain significantly advanced the understanding of cerebral functions.