A Manager Who Follows the Production Concept Views Customer Satisfaction

question 149

True/False

A manager who follows the production concept views customer satisfaction as the path to profits.

---

Definitions:

Preoccupied

Being engrossed or absorbed in thoughts, concerns, or activities, often to the extent of being unaware of other things.

Esteem Needs

A higher-level psychological requirement for a person to have self-respect and the respect of peers; includes feelings of mastery, achievement, and recognition.

Adolescence

is a transitional stage of physical and psychological development that generally occurs during the period from puberty to legal adulthood.

Belongingness

The human emotional need to be an accepted member of a group, whether it is family, friends, co-workers, or a larger entity.