When Trying to Build Relationships with Customers, Salespeople Must Be

question 57

True/False

When trying to build relationships with customers, salespeople must be particularly well-trained because they are usually the only employees whose actions influence customers directly.

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Definitions:

Necessary Skills

The essential abilities and competencies required to perform specific tasks or duties in a job.

Reward Systems

Schemes or programs designed to incentivize and recognize employees' efforts and achievements in the workplace.

Employee Counselling Practices

Approaches and techniques used by organizations to offer support and advice to employees dealing with personal or professional issues.

Performance Management

The process of creating a work environment or setting where people are enabled to perform to the best of their abilities.