Predicting.What Do CRM Predicting Technologies Help Organizations Accomplish

question 96

Multiple Choice

predicting.What do CRM predicting technologies help organizations accomplish?

• A)Making predictions regarding customer behavior such as which customers are at risk of leaving
• B)Segment their customers into categories such as best and worst customers
• C)Identify their customers across other applications
• D)All the above

Recognize the importance of currency and other characteristics of reliable information.

Critically assess information from websites, forums, and blogs.

Understand the distinction between primary and secondary research.

Develop effective research questions.

---

Definitions:

Negotiable Instruments

Financial documents promising payment to the holder, such as checks, bills of exchange, and promissory notes.

Referral Selling

A type of sales practice in which the purchaser supplies a seller with a list of friends or acquaintances and receives a benefit when sales are made to those people.

Purchaser Supplies

Materials or goods procured by the buyer directly for use in a service or production process.

Benefit

An advantage, privilege, or financial aid that is granted to an individual or group, often from an employer, government, or institution.