Click-To-Talk Functions Allow Customers to Click on a Button and Talk

question 85

True/False

Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

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Definitions:

Expectancy Model

A psychological theory that states an individual's motivation is related to their expectation of achieving desired outcomes as a result of their effort.

Performance

The level of achievement or effectiveness of a person or system, often measured against known standards or objectives.

Vertical Loading

Increasing the responsibility and complexity of an employee's job by adding tasks that are typically performed by higher-level personnel.

Responsibilities

Duties or tasks that an individual or group is expected to carry out or fulfill.