What Is an Organization Performing When It Asks Questions Such

question 3

Multiple Choice

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

• A) CRM reporting technologies
• B) CRM analyzing technologies
• C) CRM processing technologies
• D) CRM predicting technologies

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Definitions:

Skewness

A measure of the asymmetry of the probability distribution of a real-valued random variable, indicating how much the distribution leans to one side of the mean.

Positively Skewed

Describes a distribution of data where the tail on the right side of the histogram is longer or fatter than the left side, indicating that the majority of the data points are clustered to the left.

Histogram

A graphical representation of data using bars of different heights to illustrate the distribution of variables within intervals.