Which of the Following Was One of the First CRM

question 32

Multiple Choice

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

• A) Sales management system
• B) Contact management system
• C) Opportunity management system
• D) Sales force automation system

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Definitions:

Project Team

A project team is a group of individuals with diverse skills and roles who are assembled to collaborate on achieving specific project goals within a defined timeline.

Cross-functional Team

A group of individuals from different departments or areas within an organization working together to achieve a common goal.

Task Force

A temporary group of people formed to undertake a specific mission or project.

Friendship Groups

Social collectives that provide emotional, social, and practical support, often characterized by shared interests or common goals.