Which of the Following Was One of the First CRM

question 32

Multiple Choice

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

• A) Sales management system
• B) Contact management system
• C) Opportunity management system
• D) Sales force automation system

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Definitions:

Second Shift

The phenomenon where individuals, often women, complete their day's work and then return home to perform domestic chores and caregiving duties, representing a "second shift" of work.

Domestic Work

Domestic Work refers to the tasks and activities conducted within the home, such as cleaning, cooking, child care, and managing household affairs, often performed without pay by family members or by hired personnel.

Demographic Structure

Refers to the composition of a population, including aspects such as age, sex, and distribution across geographical regions.

Aging Parents

Pertains to the demographic trend and individual experiences related to the increasing age of parental figures, focusing on their health, care needs, and the changing dynamics within families.