What Is Automatic Call Distribution

question 33

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

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Definitions:

Linear Programming

A mathematical method used to find the best possible outcome or solution in a given mathematical model for which requirements are represented by linear relationships.

Constraint

A restriction or limitation that affects the performance, capabilities, or design of a system, process, or project.

Problem Solving Software

Computer programs designed to assist in the analysis and solution of complex problems.

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Receiving the correct amount of nutrients to maintain health, including proteins, vitamins, and minerals.