What Is Automatic Call Distribution

question 33

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

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Definitions:

Low-Ball Technique

A persuasive strategy where an initial, lower-than-actual price is offered to secure agreement, only to raise it later on.

Advance Notice

A warning or notification given in advance to prepare for or prevent something from happening.

Stockpiled Resources

Accumulated materials or assets kept in reserve for future use or during emergencies.

Sleep Deprivation

Sleep deprivation refers to the condition of not having enough sleep, which can affect both physical and mental health.