What Is Interactive Voice Response (IVR)

question 42

Multiple Choice

What is interactive voice response (IVR) ?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

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Definitions:

Payments 13 to 24

Refers to the series of payments that are made from the thirteenth to the twenty-fourth installment in a sequence of payments.

Compounded Monthly

The process of adding interest to a principal amount each month, where each month's interest is computed based on the total of the original principal and the accumulated interest.

Home Improvement Loan

A type of loan intended to finance the renovation or repair of a home.

Equal Monthly Payments

Payments of equal amount made each month over a specified period, commonly associated with loans or financing plans.