What Is Predictive Dialing

question 43

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

Complete loan amortization schedules and solve effective rate problems.

Understand the impact of varying interest rates and loan terms on monthly payments and total loan cost.

Analyze and calculate payments for different types of loans, including personal, auto, and mortgages.

Understand the principles of amortization for both housing and business loans.

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Definitions:

Consumer Decision-making Process

The steps a consumer goes through when deciding whether to purchase or not purchase a good or service, typically involving problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.

Extended Problem Solving

Consumer decisions requiring considerable cognitive activity, thought, and behavioral effort.

Stages

The distinct phases or steps in a process or life cycle, marking significant points of development or change.

Habitual Decision Making

Consumer decisions made out of “habit,” without much deliberation or product comparison.