Which of the Following Is Not Considered a Feature in a Contact

question 12

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A) Automatic call distribution
• B) Interactive voice response
• C) Predictive dialing
• D) Automatic predictive dialing

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Definitions:

Multiple Audiences

The concept of addressing or catering to more than one distinct group of individuals, each with potentially different backgrounds, interests, or needs.

Personal Pronouns

Words used to substitute for specific names of people or things, typically indicating a particular person, place, or thing's grammatical case, number, and gender.

Executive Summary

A brief and comprehensive synopsis of a business document or proposal, highlighting its key points and conclusions.

Table of Contents

A list of titles, headings, or topics in a document, placed at the beginning to show its structure.