What Is Selling Additional Products or Services to an Existing

question 66

Multiple Choice

What is selling additional products or services to an existing customer?

• A) Cross-selling
• B) Up-selling
• C) Campaign management system
• D) Customer service and support

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Definitions:

Mandatory Arbitration Clause

A provision in a contract requiring the parties to resolve disputes through arbitration, rather than through litigation.

Waived

Means voluntarily giving up a known right, claim, or privilege.

Right to Sue

The legal authority granted to an individual or entity to bring a lawsuit against another party.

Neutral Third Party

An unbiased individual or group engaged to mediate or arbitrate between conflicting parties.