What Types of Metrics Measure Customer Satisfaction

question 121

Multiple Choice

What types of metrics measure customer satisfaction?

• A) Efficiency MIS metrics
• B) Effectiveness MIS metrics
• C) Both efficiency and effectiveness MIS metrics
• D) Both ROI and market share

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Definitions:

Team Building

A range of activities designed to improve team performance and relationships by increasing trust, collaboration, and communication among team members.

OD Consultant

A professional skilled in organizational development, focusing on improving an organization's health and effectiveness through planned change.

Survey

A method of collecting data and insights from respondents about various topics through a series of questions, used for research or assessment purposes.

Reengineering

The process of fundamentally redesigning business processes and systems to achieve dramatic improvements in critical areas such as performance, efficiency, and quality.