Drew Savage Is an MIS Manager for an International Consulting

question 96

Multiple Choice

Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?

• A)Customer satisfaction metrics
• B)Efficiency metrics
• C)Effectiveness metrics
• D)Benchmarking metrics

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Definitions:

Heart Rate Monitor

An electronic device used to track the heart rate, often used during exercise to monitor intensity or for medical monitoring purposes.

Marginal Change

A small adjustment to an existing set of conditions or a system, measuring the effect of a one-unit increase or decrease in some variable.

Centrally-Planned Economy

An economic system where all major decisions regarding production, distribution, and consumption are made by the government.

Economic Activity

The total amount of production, distribution, and consumption of goods and services in an economy.