What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 224

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A)Business-facing processes are front-office processes, customer-facing processes are back-office processes
• B)Customer-facing processes are front-office processes, business-facing processes are back-office processes
• C)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
• D)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes

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Definitions:

Nursing Assistive Personnel

Healthcare workers who assist nurses in providing basic care to patients, such as bathing, feeding, and ambulating.

Scheduled Medications

Prescribed medicines that are to be taken or administered at specific times as directed by a healthcare professional.

Clinical Decision

The process of making choices regarding the healthcare of patients, based on professional knowledge and evidence.

Patient-Centered Interview

A method of communication in healthcare where the focus is on understanding the patient's experiences, needs, and preferences.