The Goal of Value Chain Analysis Is to Identify Processes

question 113

Multiple Choice

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a ________ or ________.

• A) Focused strategy, product differentiation
• B) Focused strategy, cost advantage
• C) Cost advantage, primary value activities
• D) Cost advantage, product differentiation

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Definitions:

Quid Pro Quo Harassment

Implied or explicit promise of reward in exchange for sexual favors or threat of retaliation if sexual favors are withheld, given to an employee by a coworker or a superior. The Latin phrase quid pro quo roughly means “You do something for me and I’ll do something for you.”

Outward Communication

Communication that flows to those outside an organization (such as customers).

Workplace Romance

Romantic relationships between two people working in the same organization or workplace.

Leader-Member Exchange Theory

A leadership model that emphasizes the two-way (dyadic) relationships between leaders and followers, proposing that the quality of these relationships influences outcomes like job satisfaction and productivity.