Which of the Following Methods Can Be Used to Minimize

question 26

Multiple Choice

Which of the following methods can be used to minimize inevitable errors that crop up while exchanging information across language barriers?

• A) Using silent periods more frequently.
• B) Prolonging the duration of nontask sounding.
• C) Using more promises and recommendations instead of threats and warnings.
• D) Agreeing to use English as the common language for communication.
• E) Using multiple communication channels during presentations.

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Definitions:

Customer Insights

Deep understanding or findings about customers that allow for better strategic decisions in marketing, product development, and customer experience improvement.

Customer Assessment

The process of evaluating customer needs, satisfaction, and feedback to improve products or services and enhance customer relations.

Customer-Oriented Metrics

Customer-oriented metrics are quantitative measurements used to assess how well a company meets the needs and expectations of its customers, including satisfaction scores, retention rates, and customer lifetime value.

Customer Relationship Management

Refers to practices, strategies, and technologies used by companies to manage and analyze customer interactions and data throughout the customer lifecycle.