As Compared to the ISO 9000 Standards, the American Customer

question 12

Multiple Choice

As compared to the ISO 9000 standards, the American Customer Satisfaction Index (ACSI) focusses on:

• A) differentiating a product based on its quality.
• B) quality based on leadership, strategic planning, and customer and market focus.
• C) the audit of a company's business processes in order to ensure quality.
• D) results, that is, quality as perceived by product and service users.
• E) the existence of a quality control system that can meet published quality standards.

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Definitions:

Epiphyseal Lines

The remnants of growth plates in long bones, indicating where bone lengthening occurred.

Articular Cartilage

The smooth, white tissue that covers the ends of bones where they come together to form joints, enabling smooth movement and absorbing shocks.

Epiphyseal Plate

A layer of hyaline cartilage where growth in length of the long bones occurs.

Zone of Proliferation

A region in growing bone where cartilage cells are produced and divide, contributing to bone lengthening.