Post-World War II, It Was Noticed That There Was Worldwide

question 80

Multiple Choice

Post-World War II, it was noticed that there was worldwide economic growth and countries once classified as less developed were reclassified as _____.

• A) communist countries
• B) free trade economies
• C) tier-II countries
• D) developed countries
• E) newly industrialized countries

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Definitions:

Moments of Truth

Critical points of interaction between a customer and a company, which significantly impact the customer's perception and satisfaction.

Customer's Standard Expectations

The basic level of service or product quality that customers believe they will receive from a business.

Service Design Technique

A methodological approach to designing services with the goal of ensuring that service interfaces are useful, usable, and desirable from the client's perspective.

Full-service Restaurant Meals

Meals offered in restaurants where the service includes several courses served to the customer’s table, involving a higher level of service compared to fast-food or self-service establishments.