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What is an exchange-traded fund
Give two examples of specific ETFs.What are some advantages they have over ordinary open-end mutual funds
What are some disadvantages
SPIN Approach
A consultative sales technique that stands for Situation, Problem, Implication, Need-payoff, focusing on asking questions to understand customer needs and offering solutions.
Questions
Questions are inquiries or prompts designed to elicit information, encourage thought, or provoke discussion.
Discussion
An exchange of ideas, opinions, or information through conversation, aiming for mutual understanding or decision-making.
Customer Benefit Approach
An approach whereby the salesperson asks questions that imply that the product will benefit the prospect.
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