Which of the Following Communication Media Has the Highest Information

question 32

Multiple Choice

Which of the following communication media has the highest information richness?

• A) Personally addressed written communication
• B) Spoken communication electronically transmitted
• C) Face-to-face communication
• D) Impersonal written communication
• E) Communication by means of e-mail

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Definitions:

Service Quality

The degree to which a service meets the customer's needs and expectations.

Landscaping

The process of making a yard or other piece of land more attractive by altering the existing design, adding ornamental features, and planting trees and shrubs.

Stained Carpet

A carpet that has been marked or discolored, typically by spills or dirt, affecting its appearance and possibly requiring special cleaning to restore.

Delivery Gap

The discrepancy between a customer's expectations of a service and the actual service delivered, often leading to dissatisfaction.