To Be a Good Listener, a Manager Should

question 26

Multiple Choice

To be a good listener, a manager should:

• A) interrupt the sender when he or she is being unclear.
• B) avoid looking directly at the sender to keep from embarrassing him or her.
• C) paraphrase what the sender has said.
• D) not ask questions.
• E) repeat exactly what the sender said.

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Definitions:

Sphenoid Bone

A complex bone at the base of the skull that supports the brain, forms part of the eye socket, and contains the sphenoidal sinuses.

Olecranon Process

The bony projection of the ulna at the elbow, which forms the point of the elbow and serves as an attachment for muscles of the forearm.

Ulna

A bone in the forearm that is located on the side opposite to the thumb, playing a key role in the movement of the wrist and elbow.

Intervertebral Disk

A structure located between the vertebrae in the spine, acting as a shock absorber and allowing flexibility.