_____ Is a Management Technique That Focuses on Improving Attributes

question 83

Multiple Choice

_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.

• A)Effective client management (ECM)
• B)Organizational efficiency management (OEM)
• C)Total quality management (TQM)
• D)Product manufacture management (PMM)
• E)Customer relationship management (CRM)

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Definitions:

Oedipus

A character in Greek mythology whose life events inspired the psychoanalytic theory of the Oedipus complex, involving a child's unconscious desire for their opposite-sex parent and jealousy toward the same-sex parent.

Psychoanalytic Theory

A theory of human development that contends that irrational, unconscious drives and motives underlie human behavior.

Moral Standards

Principles or rules of behavior based on ideas about what is morally good or bad, guiding ethical judgment and actions.

Personality

A person's special mix of emotional, attitudinal, and behavioral reactions.